Return Policy

 - R E T U R N    P O L I C Y -
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For warranty claims or return/exchange requests, email us at missionshopph@gmail.com with these details:
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Subject: After Sales - OrderNumber - FullName
Ex. After Sales - MSPH0001 - Juan dela Cruz
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➡︎ Reason for return/exchange request
➡︎ Picture of item with damage (if applicable)

    Please wait for our email confirmation if the request is approved.  We will provide return instructions then.

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     W H A T ' S   C O V E R E D ?  
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    ✔︎ Damaged Goods Upon Receipt
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    Nobody is perfect. And as much as we try to make sure our products are, we are only human. If in any case our product arrives to you in a less-than-acceptable state, please let us know pronto so we can process a replacement for you.  We hate making you wait. 
    Email us within 7 days of receipt to file a return request.  Otherwise, we'll assume everything is alright and you are enjoying your purchase.
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    ✔︎ Manufacturer's Warranty
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    Most of our items have a Manufacturer's Warranty against any factory defects or malfunctions.  Here are the basic validity coverage:
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    Cables, Chargers, iPhone cases - 6 months
    Car mounts and non-electrical items - 1 year
    All Packit and Zoku items - 1 year
    All Knomo items - 2 years
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    ✗ Out of Warranty
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    User Damage -- We've all been there: Wine on your iPhone is NOT our idea of a Friday night.  Sorry to say though, that life happens and we cannot protect you from this (even if we try!)  Do know that we will feel bad for you, but unfortunately, cannot do any replacements for those items anymore.
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    Beyond Warranty Period -- Sorry but these can no longer be replaced.  If you think your case is an exception, do reach out to us and we will gladly review your case.  No promises though.
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    #Peace